Shipping, Returns & Cancellation Policy

Information about shipping, product returns, refunds and Jellybean Care cancellations.

Shipping Policy

Turnaround Time

We strive to dispatch orders for physical products within 2 business days of order placement.

Our normal business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding applicable holidays.

Shipping Carriers

Our preferred shipping carrier is United Parcel Service (UPS). We may use another carrier when UPS service is unavailable or when another shipping method is appropriate for the destination.

Order Tracking

When tracking information is provided by the shipping carrier, we will make the tracking information available for your order.

Shipping Rates

Shipping charges are determined based on factors including the products ordered and the delivery location. Applicable shipping charges will be presented during checkout before you complete your purchase.

Back Orders

If an item is temporarily out of stock or back-ordered, available items may be shipped separately. When the back-ordered item becomes available, we will ship the remaining portion of the order.

You will not be charged additional shipping or handling fees solely because an order is fulfilled in multiple shipments due to a back order.

Returns & Refunds

30-Day Return Period

Physical products may be returned within 30 days of purchase, subject to the conditions below.

To be eligible for a return, the product must be in its original condition and include the original components and accessories supplied with it. This condition requirement does not apply where the product is being returned because of a manufacturer defect or where otherwise required by applicable law.

How to Initiate a Return

1. Contact info@jellybeantv.net to request return authorization and return instructions.
2. Once authorized, ship the product to:
   Wavesorce Networks Ltd.
   Returns Department
   14114 60A Avenue
   Surrey, BC V3X 0G1
   Canada
3. Include your order information and a brief explanation of the reason for the return.

Please do not send a product back before receiving return instructions from Wavesorce Networks Ltd.

Refunds

Once a returned product has been received and inspected, we will process any applicable refund to the original payment method.

The time required for the refund to appear in your account may vary depending on your financial institution or payment provider.

Restocking Fee

Eligible returns may be subject to a 10% restocking fee, which will be deducted from the refund.

Original shipping and handling charges are non-refundable except where required by applicable law or where the return results from an error by Wavesorce Networks Ltd.

Jellybean Care — Cancellation & Changes

Jellybean Care and Jellybean Extended Care are recurring support and software services for the Jellybean® device and proprietary Jellybean® platform.

They provide applicable technical support, remote assistance, software and firmware maintenance, and other support benefits associated with the selected Jellybean Care plan.

Cancelling Jellybean Care

To cancel an existing Jellybean Care or Jellybean Extended Care plan, contact our account team:

Phone: 1-877-600-9075 Ext. 1
Email: info@jellybeantv.net

Unless otherwise stated in the applicable purchase terms, cancellation will take effect at the end of the current paid billing period, and recurring charges will stop after cancellation takes effect.

Changes and Upgrades

For assistance changing or upgrading your Jellybean Care plan, contact Customer Support:

Phone: 1-877-600-9075 Ext. 2
Email: info@jellybeantv.net

Purchasing or activating a different Jellybean Care plan does not automatically cancel an existing recurring plan. Please contact us if you are changing plans so that we can assist with the transition and avoid unintended overlapping recurring charges.

Payment Information

If you need assistance updating payment information associated with your Jellybean Care plan, contact our account team at 1-877-600-9075 Ext. 1 .

Need Assistance?

Wavesorce Networks Ltd.
Customer Support: 1-877-600-9075
Email: info@jellybeantv.net