Case Studies
GMR Muhammad & Sons (Fiji)
Client Profile
A leading hardware and building supplies retailer in Fiji, seeking to modernize its operations, optimize costs, and improve resilience while expanding into digital commerce.
Challenges
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Manual processes across sales and inventory
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High OPEX costs tied to fragmented systems and legacy workflows
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Lack of digital payment options for customers
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Cybersecurity and compliance risks around transactions and data
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Vendor lock-in concerns with hosting and payment providers
Our Approach
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Business Continuity & Critical Asset Evaluation – mapped mission-critical assets, identified risks, and established resilience measures.
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Digital Transformation Roadmap – created an end-to-end ERP and e-commerce strategy aligned to growth goals.
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OPEX & CAPEX Optimization – evaluated licensing, hosting, and vendor costs, renegotiated contracts, and reduced overhead.
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Cybersecurity & Compliance – assessed risks, aligned processes with PCI DSS standards, and built a compliance roadmap.
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E-Commerce & Payments – deployed WooCommerce online store with Windcave (Westpac) gateway, integrated product catalog with 4,000+ standardized images.
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Training & Knowledge Transfer – conducted workshops, delivered documentation, and trained staff to manage operations independently.
Results
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Established a modern, compliant, and scalable digital commerce platform
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Reduced OPEX by streamlining vendors and optimizing licenses
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Improved resilience through continuity planning and asset protection
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Enabled secure global payments and simplified checkout experience
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Built internal capability for ongoing digital growth, reducing dependency on external consultants
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